Refund Policy

Last Updated: November 6, 2025

At Khatab Academy, we are committed to providing high-quality SEO education and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed.

1. Our Commitment to Quality

We stand behind the quality of our courses and want you to be completely satisfied with your learning experience. We offer a fair and transparent refund policy that protects both students and the integrity of our educational content.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

We offer a 30-day money-back guarantee on all course purchases, subject to the following conditions:

• The refund request must be submitted within 30 days of the original purchase date
• You must have completed less than 30% of the course content
• The course must not have been fully downloaded or copied
• You must not have received a completion certificate
• The request must be made in good faith with a legitimate reason

2.2 Valid Reasons for Refund

• Technical issues preventing course access (that we cannot resolve)
• Course content significantly different from description
• Duplicate purchase made by mistake
• Course does not meet your expectations or skill level
• Personal circumstances preventing course completion

3. Refund Exclusions

Refunds will NOT be granted in the following circumstances:

• More than 30 days have passed since purchase
• You have completed more than 30% of the course
• You have downloaded course materials extensively
• You have received a completion certificate
• The course was purchased during a promotional period at a discounted price and significant content has been accessed
• You violated our Terms of Service
• You engaged in fraudulent activity or abuse of the refund policy
• You request a refund simply because you found similar content elsewhere

4. Special Circumstances

4.1 Course Bundles and Subscriptions

• Bundle purchases: Refunds calculated based on courses accessed within the bundle
• Subscription plans: Refunds prorated based on unused time, subject to terms
• Lifetime access purchases: Standard 30-day policy applies

4.2 Free Courses and Promotional Credits

• Free courses are not eligible for refunds (as no payment was made)
• Promotional credits and gift vouchers are non-refundable
• Courses obtained through promotions follow standard refund policy

4.3 Corporate and Group Purchases

Corporate or group enrollments may have different refund terms as specified in the purchase agreement. Contact our support team for details.

5. How to Request a Refund

Step 1: Contact Support

Email our support team at contact@ahmadkhatab.com with:

• Your full name and account email
• Order number or transaction ID
• Course name
• Reason for refund request
• Any relevant details or issues experienced

Step 2: Review Process

• We will review your request within 2-3 business days
• We may ask for additional information or attempt to resolve technical issues
• We reserve the right to verify course usage and compliance with refund conditions

Step 3: Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive confirmation via email once processed
• Bank processing times may vary (typically 5-10 business days)

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've accessed a significant portion of the course but have valid concerns
• For bundle purchases where only some courses were accessed
• As a goodwill gesture in special situations

Partial refund amounts are determined on a case-by-case basis.

7. Course Access After Refund

• Once a refund is processed, access to the course will be immediately revoked
• Any certificates earned will be invalidated
• Downloaded materials must be deleted
• You may not re-purchase the same course at a discounted rate to exploit the refund policy

8. Technical Issues

Before requesting a refund due to technical problems:

• Contact our technical support team for assistance
• Allow us reasonable time to resolve the issue (typically 48-72 hours)
• Provide detailed information about the problem (screenshots, error messages, etc.)

Most technical issues can be resolved quickly, and a refund may not be necessary.

9. Payment Processing Fees

• Payment gateway fees (typically 2-3%) are non-refundable
• Currency conversion fees (if applicable) are non-refundable
• For international transactions, currency fluctuations may affect refund amounts

10. Refund Abuse Prevention

To maintain fair access for all students, we monitor refund patterns:

• Repeated refund requests may result in account suspension
• Suspected abuse (downloading entire courses before refund) will be investigated
• We reserve the right to deny refunds for accounts with suspicious activity
• Users who violate refund policy may be banned from future purchases

11. Alternatives to Refunds

Before requesting a refund, consider these alternatives:

• Course Exchange: Switch to a different course more suitable for your needs
• Account Credit: Receive credit toward future course purchases
• Extended Access: If timing is an issue, we may extend your access period
• One-on-One Support: Additional instructor support to help you succeed

12. Dispute Resolution

If you disagree with a refund decision:

• Request a review by sending additional details to contact@ahmadkhatab.com
• Escalate to senior management if needed
• Our goal is to find a fair resolution for both parties

13. Chargebacks

Please contact us before initiating a chargeback with your bank:

• Chargebacks without prior contact may result in account termination
• We will provide all necessary documentation to your payment provider
• Unjustified chargebacks may result in legal action
• Chargeback fees may be pursued if refund would have been approved

14. Force Majeure

In exceptional circumstances beyond our control (natural disasters, platform outages, etc.), we will work with affected students to provide fair solutions, which may include extended access, credits, or refunds.

15. Updates to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your purchase and use of our courses constitutes acceptance of the refund policy in effect at the time of purchase.

16. Contact Information

For refund requests or questions about this policy:

Email: contact@ahmadkhatab.com
Subject Line: "Refund Request - [Your Order Number]"
Response Time: 2-3 business days

17. Final Notes

• This refund policy applies to all course purchases on Khatab Academy
• Special promotional terms, if any, will be clearly communicated at purchase
• We reserve the right to make exceptions on a case-by-case basis
• This policy does not affect your statutory rights

Our Commitment: We want you to succeed in your SEO learning journey. If you're not satisfied with your course, we're here to help find a solution.

Thank you for choosing Khatab Academy for your SEO education!